How does the rental work?

Renting from us takes only a few steps:

1. Select the start and end date of your rental on the product page.
2. Choose the stroller or equipment you'd like to rent.
3. Review and accept our Terms and Conditions of Usage.
4. Submit your booking request. No payment is taken online; we confirm availability with you first.
5. We confirm your booking by email or phone and reserve your item for your dates.
6. Receive your item at your delivery address in Tirana, or pick it up from us, and pay in cash on the spot, including the refundable deposit.
7. Return the item to our address on the agreed return date.

How far in advance should I book?

All reservations must be made at least 48 hours before the rental start date. This gives us enough time to sanitize, prepare, and arrange delivery of your equipment.

For peak season (summer and public holidays) we recommend booking as early as possible, since stock is limited.

Can I rent more than one item?

Yes. You can add multiple items to the same booking, for example a stroller, a car seat base, a travel crib, and a high chair. The 48-hour notice applies to the full order.

Is there a minimum or maximum rental period?

The minimum rental period is one day. There is no fixed maximum: long-term rentals of weeks or months are welcome and may qualify for a discounted rate. Contact us for a custom quote.

Do you deliver to my address?

Yes. We deliver to hotels, apartments, the airport, and private addresses in Tirana. Delivery is available for an additional fee, calculated from the address and distance. We confirm the fee with you before your booking is finalized.

Can I pick up the equipment myself?

Yes. You can collect your rental from our address free of charge. This is also where the equipment must be returned at the end of the rental.

How does the return work?

You are responsible for returning the equipment to our address on the agreed return date. We do not offer return pickup as a standard service; if you need one, contact us in advance, as additional fees apply.

Please make sure items are returned:

• On the agreed date and time
• Complete with all accessories provided
• In reasonable condition (normal use is expected; abuse or major damage is not)

What happens if I return the item late?

Late returns may incur an additional daily fee equal to the standard rental price. If the return is significantly delayed without notice, the deposit may be retained in full. Please contact us as soon as you anticipate a delay.

What does the price include?

The base rental price includes:

• Use of the selected item for the booked period
• Sanitization and a quality check before delivery
• Customer support during your rental

It does not include:

• Delivery to your location (optional, extra cost)
• The security deposit (refundable)
• The cleaning fee of 50 € (non-refundable)

What is the security deposit?

A refundable security deposit is required for every rental. The amount depends on the value of the item; a premium stroller requires a higher deposit than a basic accessory. The exact deposit is confirmed when you book and is collected in cash at pickup.

The deposit covers:

• Damage to the equipment beyond normal wear
• Loss, theft, or fraud

When is the deposit returned?

The deposit is returned once the item has been returned and inspected by our team. If the equipment is in the same condition as it was delivered, the full deposit is refunded right away.

If damage or missing parts are found, the cost of repair or replacement is deducted from the deposit and the balance returned to you.

What is the cleaning fee?

A non-refundable cleaning fee of 50 € is added to every rental. It covers the deep sanitization, washing, and disinfection of every item before and after each use, so what arrives at your door is hygienic and ready for your baby. Because we perform this service on every rental, the fee is non-refundable.

What payment methods do you accept?

Payment is made in cash when you pick up or receive your stroller; there is no online payment. After you submit a booking request, our team contacts you by email or phone to confirm the details and reserve your item. At pickup you pay the rental price plus the cleaning fee, along with the refundable security deposit. We do not currently accept card or online payments.

Why do I need to accept the Terms and Conditions?

To complete a booking you must read and accept our Terms and Conditions of Usage. This standard step protects both you and us, and clarifies:

• How the equipment should be used
• Your responsibility during the rental
• Damage, loss, and fraud rules
• Refund and cancellation policies

The booking cannot be finalized without accepting the terms.

Do I need to show an ID?

For higher-value items, we may ask you to send a copy of a valid ID document (passport or national ID) to info@rentastroller.al before delivery. This is purely for security. The document is handled in accordance with applicable data-protection rules and is not shared with third parties.

How do you choose the products you rent?

We follow one simple rule: we only offer products we would be happy to use for our own children. Every item is evaluated on:

• Safety: compliance with current safety standards
• Quality: durable, well-designed products from trusted brands
• Practicality: easy to use for parents traveling or on the go

Are car seats available for rent?

Car seats are a sensitive category. A car seat involved in an accident may have invisible damage that compromises its protection, and we can't guarantee what we can't see. For this reason we follow strict criteria when offering them. Please contact us to discuss availability and our safety policy for this category.

Are the strollers compatible with infant car seats?

Not every stroller is compatible with every infant car seat, but many models have adapters available. Please check the product description, and if you have any doubts, contact us at info@rentastroller.al before booking.

What if I'm not sure which stroller is right for me?

Contact us. Tell us your child's age and weight and how you'll use the stroller (city walks, beach, off-road, travel), and we'll recommend the best option from our selection.

How do you clean the equipment?

Every item is professionally sanitized between rentals, which is what the 50 € cleaning fee covers. Fabrics are washed, frames are disinfected, and small parts are cleaned individually. Items are then checked and packed for the next family.

What if the item I receive has a problem?

You have 48 hours from receiving your rental to report any issue by writing to info@rentastroller.al. We will arrange a replacement or solution as quickly as possible.

What if the item is damaged during my rental?

Normal wear and tear is part of renting, so small scratches or scuffs are not a concern. Significant damage (broken frame, torn fabric, missing parts, water damage, and similar) is assessed at return, and the repair or replacement cost is deducted from your deposit.

What if the item is lost or stolen?

In the case of loss or theft, the full deposit is retained to cover the replacement value of the item. If the cost exceeds the deposit, you are responsible for the difference. We recommend keeping the equipment with you or in a secure location at all times.

Can I change my booking?

Yes. You can change the dates, delivery address, or items up to 48 hours before the rental start date, subject to availability. Contact us at info@rentastroller.al.

Can I cancel my booking?

Yes. Since no payment is taken online, cancelling is simple; just let us know.

• Cancellations made more than 48 hours before the start date carry no charge.
• For cancellations within 48 hours of the start date, please give us as much notice as possible, as we may have already prepared and reserved the equipment.

What if my trip is shortened?

If you return the equipment earlier than planned, the rental price for the full booked period still applies, as the items were reserved exclusively for you.

How can I reach you?

• Email: info@rentastroller.al
• Website: rentastroller.al
• Social: find us on Instagram and Facebook for quick replies

We typically respond within a few hours on business days.

I have a question that isn't answered here. What should I do?

Write to us. We're glad to help, and no question is too small. We'll reply as quickly as we can with the information you need.